FAQ
The details, explained.
Products
How much hair comes in each pack?
All HNY Extensions come in 60g packs across every length.
How many packs do I need?
HNY Ordering Recommendation
Recommendations are consistent across all lengths: 18”, 21”, and 23”.
Recommended Amount by Install
1 Row: 1–2 Packs • 60–120g
2 Rows: 3–4 Packs • 180–240g
3 Rows: 4+ Packs • 240g+
The recommended amount may vary depending on desired fullness, length, and your client’s natural hair density. Your stylist may recommend additional packs for a more customized result.
What type of extensions are HNY Extensions?
HNY Extensions are premium genius weft extensions designed for seamless installs, lightweight wear, and dimensional blending.
What makes genius wefts different?
Genius wefts are designed to lay flatter and more comfortably than traditional wefts, with minimal bulk for a more seamless, undetectable finish.
Are the wefts customizable?
Yes — each pack comes uncut, allowing stylists to fully customize the install for every client.
How long do HNY Extensions last?
With proper care and professional maintenance, HNY Extensions are designed for long-lasting wear and repeated move-ups.
Are HNY Extensions salon professional only?
Yes — HNY Extensions are exclusively available for purchase to licensed stylists and salon professionals to ensure proper installation, customization, and maintenance.
Shipping & Returns
Do you offer free shipping?
Yes — HNY offers complimentary economy shipping on all domestic orders within the United States.
Do you offer local pickup?
Yes — local pickup is available at Honeycomb Hair Salon located at 1125 Neon Forest Cir #110, Longmont Colorado, 80504 Pickup details and instructions will be provided once your order is ready.
What is your return policy?
Due to the nature of hair extensions and hygiene standards, HNY does not accept returns or exchanges on opened or used products. All sales are final.
Can I return my order if the hair has been opened?
Unfortunately, we cannot accept returns or exchanges on any opened hair products. We recommend confirming your shade selection and order details prior to purchase.
What happens if my package is delayed?
Once an order has shipped, delivery times are dependent on the shipping carrier. If you experience a delay or issue with your shipment, please contact our team and we’ll do our best to assist.
Can I change or cancel my order after placing it?
Because orders are processed quickly, we cannot guarantee changes or cancellations once an order has been placed. Please contact us as soon as possible if you need assistance with your order.
Do you offer expedited shipping?
Yes — expedited shipping options are available for an additional fee at checkout. Shipping rates and delivery estimates will vary based on the selected shipping method.
Do you offer local delivery?
Yes — HNY offers local delivery within a 50-mile radius of Honeycomb Hair Salon. Delivery availability and options will appear at checkout if your address qualifies.
Contact
Still have questions? We're happy to help! Please email us at hnyteam@honeycombhairsalon.com and we will get back to you within 24 hours.